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PixelForge AI

Refund & Cancellation Policy

Last updated: September 10, 2026

At PixelForge AI, we want you to be completely satisfied with our service. This policy explains our refund and cancellation terms for all subscriptions and credit purchases made on pixelforge.org.in.

1. Eligibility for Refunds

You qualify for a refund if:

  • The request is made within 7 days of your initial payment
  • You have not consumed a significant portion of your purchased credits
  • You have not violated our Terms and Conditions
  • You provide a valid reason for the refund request

You do NOT qualify for a refund for:

  • Renewal payments (second billing cycle onwards)
  • Requests made after 7 days of payment
  • Accounts that have consumed most of the purchased credits
  • Users who violated our Terms and Conditions
  • Enterprise / custom plans (separate terms apply)

2. Refund Amounts

Time PeriodRefund Amount
Within 7 days (first payment)100% full refund
After 7 daysNo refund (service continues until period end)
Renewal paymentsNo refund
Annual plans (within 7 days)100% full refund
Annual plans (after 7 days)Pro-rated refund (minus used months)

3. How to Request a Refund

To request a refund, email us at pixelforge.officiall@gmail.com with the subject line "Refund Request - [Your Email]" and include:

  • Your registered email address
  • Payment transaction ID
  • Date of payment
  • Reason for the refund request

Response time: Email acknowledgment within 24 hours, refund decision within 48 hours, refund processing within 5-7 business days. Bank credit may take an additional 5-10 business days depending on your bank.

4. Cancellation Policy

How to cancel your subscription:

  • Log in to your PixelForge account
  • Go to Account Settings → Subscription
  • Click "Cancel Subscription" and confirm
  • You will receive a cancellation confirmation email

What happens after cancellation:

  • Access continues until the end of your current billing period
  • Your projects and assets remain accessible until the period ends
  • No further charges will be made
  • No pro-rated refund for unused time (after the 7-day window)
  • After the period ends, your account reverts to the Free plan limits

5. Free Plan

  • The Free plan is always available with no payment required
  • No refund applies as there is no charge
  • Subject to usage limits; you can upgrade to a paid plan at any time

6. Failed Payments & Duplicate Charges

  • If a payment fails, your subscription will not activate and no charge is made
  • If you are charged twice by mistake, contact us immediately with both transaction IDs — the duplicate charge is fully refunded within 5-7 business days

7. Service Outages

If our Service is unavailable for more than 24 consecutive hours (excluding scheduled maintenance), you may request a pro-rated refund for the affected period.

8. Contact Us

For any refund or cancellation questions, contact us: