Refund & Cancellation Policy
Last updated: October 7, 2026
At PixelForge, we want you to be completely satisfied with our service. This policy explains our refund and cancellation terms for all subscriptions and credit purchases made on pixelforge.org.in.
1. Eligibility for Refunds
You qualify for a refund if:
- The request is made within 5 days of your initial payment
- You have used no more than 2 AI image generations AND no more than 2 AI video generations during this period
- You have not violated our Terms and Conditions
- You provide a valid reason for the refund request
You do NOT qualify for a refund for:
- Renewal payments (second billing cycle onwards)
- Requests made after 5 days of payment
- Accounts that have used more than 2 AI image generations or more than 2 AI video generations
- Users who violated our Terms and Conditions
- Enterprise / custom plans (separate terms apply)
Usage note: 0, 1 or 2 image generations (and 0, 1 or 2 video generations) are within the refund usage limit. 3 or more of either makes the request ineligible.
2. Refund Amounts
| Time Period | Refund Amount |
|---|---|
| Within 5 days (first payment, within usage limit) | 100% full refund |
| After 5 days | No refund (service continues until period end) |
| Renewal payments | No refund |
| Annual plans (within 5 days, within usage limit) | 100% full refund |
| Annual plans (after 5 days) | Pro-rated refund (minus used months) |
| More than 2 image or 2 video generations used | No refund (usage limit exceeded) |
3. How to Request a Refund
To request a refund, email us at pixelforge.officiall@gmail.com with the subject line "Refund Request - [Your Email]" and include:
- Your registered email address
- Payment transaction ID
- Date of payment
- Reason for the refund request
Response time: Email acknowledgment within 24 hours, refund decision within 48 hours, refund processing within 5-7 business days. Bank credit may take an additional 5-10 business days depending on your bank.
4. Cancellation Policy
How to cancel your subscription:
- Log in to your PixelForge account
- Go to Account Settings → Subscription
- Click "Cancel Subscription" and confirm
- You will receive a cancellation confirmation email
What happens after cancellation:
- Access continues until the end of your current billing period
- Your projects and assets remain accessible until the period ends
- No further charges will be made
- No pro-rated refund for unused time (after the 5-day window)
- After the period ends, your account reverts to the Free plan limits
5. Free Plan
- The Free plan is always available with no payment required
- No refund applies as there is no charge
- Subject to usage limits; you can upgrade to a paid plan at any time
6. Failed Payments & Duplicate Charges
- If a payment fails, your subscription will not activate and no charge is made
- If you are charged twice by mistake, contact us immediately with both transaction IDs — the duplicate charge is fully refunded within 5-7 business days
7. Service Outages
If our Service is unavailable for more than 24 consecutive hours (excluding scheduled maintenance), you may request a pro-rated refund for the affected period.
8. Contact Us
For any refund or cancellation questions, contact us:
- Email: pixelforge.officiall@gmail.com
- Website: https://pixelforge.org.in